OVERVIEW OF THE RESTORATION PROCESS
Once the scope and budget have been discussed the vehicle is inducted into the restoration process. Throughout the process the customer will receive estimates from our Service System explaining the services to be completed, the parts to be procured, and the associated costs. The customer will have the option of approving the suggested/estimated work. Once approved, the parts are ordered and the work begins. At the completion of the job, the customer is invoiced for the work performed (there may be interim invoices if the work scope is large). No upfront payment is required. Addendums will be provided for any unforeseen work encountered. This process continues until the work is completed. Note that throughout the restoration process, we post annotated pictures of your car on our Website Gallery page. These pictures document the work performed allowing our customers to view and share the progress with their friends and family. More importantly, these pictures are a catalyst to enhanced communication triggering customer questions, preferences, and ultimately new requirements that can be implemented in a timely and cost effective fashion. Also of benefit is that at the completion of the work the customer has extensive documentation of their repair/restoration (a significant value enhancer):
- Statements for all labor performed
- Invoices for all parts utilized
- Pictures documenting the process